Frequently Asked Questions
Everything you need to know about shopping with La Principal Shop.
What is the standard shipping timeframe?
We process orders within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location, while express options are available at checkout.
How do I return or exchange an item?
We offer a 30-day return policy for all unworn items with original tags. Simply visit our Returns Portal to generate a prepaid shipping label and initiate your refund or exchange.
How can I ensure I select the correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or consulting our 'Fit Note' section.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Do you ship internationally?
Yes, La Principal Shop ships to over 50 countries worldwide. International shipping rates and delivery times vary by destination and are calculated at the final stage of checkout.
How do I care for my La Principal garments?
To maintain the quality of your clothes, we recommend following the care instructions on the internal label. Most of our pieces benefit from cold washing and air drying to preserve fabric integrity.